FAQ
Where does your company name come from?
Knowing we would get asked this question, we have written a blog post here.
Where are you located?
We are based just outside Brighton, on the south coast of England.
What size prints do you offer?
Most of our prints are a standard A size, making them easy to frame.
A4 = 210mm x 297mm | 8.3” x 11.7”
A3 = 297mm x 420mm | 11.7” x 16.5”
A2 = 420mm x 594mm | 16.5” x 23.4”
A1 = 594mm x 841mm | 23.4” x 33.1”
Sizes are clearly marked on our all products.
If you have a specific size request, please get in touch and we will do our best to accommodate your requirements.
What paper do you print on?
We use a 230gsm natural white art paper with a smooth surface to make the colours really pop.
Do you create custom prints?
Yes, we do! If there is something in particular you want, please get in touch to start the conversation. We will send you a proof of your design via email, and won’t print it until it has been “signed-off”.
Do you offer Gift Cards?
Yes, we do. They are available in four different amounts: £10, £25, £50 and £100. Each gift card will be valid for two years.
What is the turnaround time for processing orders?
We print to order, and outsource all of our printing to a local printer. To allow time for them to print and for us to collect the artwork and package it, we ask that customers allow us up to five days to send out your order. At busy times there may be a slight delay, or it might work out that we can ship quicker. If you require your order sooner, please let us know and we will see what we can do.
Did I see something about plastic-free packaging?
Yes. This is very important to us and the business model we want to create for Tittle & Tail, and this is just one step towards us reducing our impact on the environment.
How do you package the prints?
Once we receive our prints from the printer, we sign and emboss each one. They are then carefully wrapped in tissue and brown paper. A4 and A3 prints are placed in hardback envelopes with extra card to keep them flat. A2 and A1 prints are rolled into plastic-free triangular tubes (like extra large Toblerones!).
What are your shipping costs?
UK Shipping Rates:
Orders up to £35 = £4
Orders between £36 - £100 = £6.50
Orders over £100 = FREE
We will add shipping rates for international customers shortly.
Is postage tracked?
Yes. As standard all orders are trackable.
Do you ship worldwide?
We will be adding the ability for international customers to order very soon.
Where is my order?
If you have been notified that your order has been shipped but it hasn’t arrived, within three working days, please get in touch.
My order has arrived but it is damaged. What can I do?
First of all, we’re sorry to hear that. Please contact us within seven days and we’ll work with you to resolve the issue. Please note that we do not pay for return postage.
Can I return my order?
Because all of our prints are printed to order, we are unable to accept returns unless the product is faulty or arrives damaged.